Find answers to common questions about NeuraIntell
NeuraIntell is an AI-powered customer support automation platform that uses Retrieval Augmented Generation (RAG) technology to create intelligent chatbots trained on your documentation. It helps businesses automate customer support, reduce workload, and provide instant, accurate responses 24/7.
RAG (Retrieval Augmented Generation) combines information retrieval with AI language models. When a customer asks a question, NeuraIntell searches your documents to find relevant information, then uses AI to generate a natural, accurate response based on that information. This ensures responses are grounded in your actual documentation, reducing AI hallucinations.
NeuraIntell supports PDF, DOCX, TXT, and CSV files. You can also provide URLs to crawl and extract content from your website or documentation pages.
Setup is quick and easy! You can create your first AI assistant in under 10 minutes. Simply upload your documents, customize your chat widget appearance, and embed it on your website. No coding required.
Yes! You can customize colors, branding, position, welcome messages, and more. The widget is fully responsive and works seamlessly on desktop and mobile devices.
NeuraIntell integrates with 12 messaging platforms including WhatsApp Business API, Facebook Messenger, Instagram Messaging, Slack, Telegram, Microsoft Teams, LINE, Intercom, Viber, WeChat, Zendesk, and Sunshine Conversations.
Absolutely. We use enterprise-grade security including data encryption at rest and in transit, multi-tenant isolation, secure authentication, and regular security audits. Your data is never shared with third parties or used to train public AI models.
NeuraIntell supports 6 leading AI providers: OpenAI (GPT-4, GPT-3.5), Anthropic (Claude), Groq, Cerebras, Fireworks AI, and Hugging Face. You can choose the provider that best fits your needs and budget.
Yes! We offer a Forever Free plan with 100 conversations per month, perfect for testing and small projects. No credit card required to start.
NeuraIntell includes confidence scoring. If the AI isn't confident about an answer, it can provide a customizable fallback message directing users to human support. You can also configure workflows to create support tickets for low-confidence conversations.
Yes! Professional and Enterprise plans include full API access, allowing you to integrate NeuraIntell into your existing applications and workflows.
Yes! NeuraIntell offers OAuth integrations with popular platforms like HubSpot, Salesforce (coming soon), and custom integrations via API. You can also set up workflows to automatically create contacts and tickets.
NeuraIntell's AI models support 50+ languages. The platform automatically detects the language of incoming questions and responds in the same language, as long as your documentation is available in that language.
Our analytics dashboard shows conversation volume, confidence scores, common questions, response times, user satisfaction, and more. You can track performance over time and identify areas for improvement.
Yes! You can export conversation histories, analytics data, and uploaded documents at any time. We believe in data portability and will never lock you in.
All plans include email support. Professional plans get priority support, and Enterprise customers receive 24/7 phone support and a dedicated account manager.
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