NeuraIntell - AI Customer Support
Sign InSign Up
Getting Started with NeuraIntell
Learn how to set up and use NeuraIntell to create your AI-powered customer support agent in minutes. This comprehensive guide walks you through every step from uploading your knowledge base to deploying across multiple channels.

What is NeuraIntell?

NeuraIntell is an AI customer support platform that learns from your documentation and answers customer questions automatically. It uses advanced AI technology to understand your content and provide accurate, helpful responses.

How it works:

  1. 1You upload your documents or website URLs
  2. 2We process and understand your content using AI
  3. 3Your customers ask questions through the chat widget
  4. 4The AI finds relevant information and provides answers

Step 1: Upload Your Knowledge Base

Start by adding the information you want your AI to know about. You can upload documents or provide website URLs to crawl.

Supported formats:
  • ✓PDF files - Manuals, guides, documentation
  • ✓DOCX files - Policies, procedures, FAQs
  • ✓TXT files - Plain text documentation
  • ✓CSV files - Product catalogs, data sheets
  • ✓Websites (URLs) - Help center, blog, documentation site

💡 Tip: Upload your most frequently asked questions, product details, and support documentation first. The more relevant information you provide, the better your AI will perform.

Step 2: Test Your AI Assistant

Before adding the widget to your website, test it in the dashboard to ensure it's answering questions correctly.

How to test:
  1. 1Go to the Chat page in your dashboard
  2. 2Ask questions that your customers might ask
  3. 3Check if the answers are accurate and helpful
  4. 4If answers are incorrect, upload more relevant documents

Step 3: Configure AI Settings

Choose which AI language model powers your assistant and customize its behavior. Different providers offer different capabilities and pricing.

Available LLM Providers (6 platforms):
  • •OpenAI - GPT-5, GPT-4o, GPT-4o Mini (versatile, best for general support)
  • •Anthropic - Claude 3.5 Sonnet (nuanced conversations, complex questions)
  • •Groq - Llama 3.3 70B, Mixtral (ultra-fast, open-source models)
  • •Cerebras - Llama 3.1 70B (hardware-accelerated speed)
  • •Fireworks AI - Llama, Mixtral (fast inference, competitive pricing)
  • •Hugging Face - Various Models (wide range of open-source models)
Configuration options:
  • • Select your preferred LLM Provider
  • • Choose response tone (professional, friendly, casual, formal)
  • • Set max response length (50-500 words)
  • • Configure confidence threshold (0-100%)
  • • Customize fallback message for low-confidence responses

Step 4: Create API Key & Embed Widget

To add the chat widget to your website, create an API key that allows secure connection to your AI assistant.

Creating your API key:
  1. 1Go to the Settings page
  2. 2Enter a name (e.g., "Website Widget")
  3. 3Click Create Key
  4. 4Copy the key and paste it in the embed code
  5. 5Add the code before the closing </body> tag on your website

⚠️ Important: Your API key is like a password. Keep it private and don't share it publicly. If compromised, delete it and create a new one.

Step 5: Connect Multiple Channels (Optional)

Expand beyond your website by connecting messaging platforms. Your AI can respond across 12 different channels.

Available Channels (12 platforms):
✓WhatsApp Business API
✓Instagram Messaging
✓Facebook Messenger
✓Slack
✓Telegram Bot
✓LINE Messaging
✓Microsoft Teams
✓Intercom
✓Viber Bot
✓WeChat Official Account
✓Zendesk
✓Sunshine Conversations

Step 6: Monitor Performance

Track how your AI assistant is performing with built-in analytics. Monitor conversation metrics, response confidence, and identify areas for improvement.

✨ You're all set! Your AI customer support agent is now ready to handle customer inquiries 24/7, reducing support costs by up to 70% while improving customer satisfaction.